Refund and Returns Policy

Our products are made-to-order so we cannot accept any returns, however, if you are dissatisfied with your order, please email us at contact@paulcrafo.com within 3 business days of receipt with some helpful information including a photo of the product and order number. Once the claim is received, we will notify you of approval or rejection of the claim via email, with further arrangement.

We will provide you with two options: product replacement or refund.

  1. Product replacement will be arranged at no cost—or
  2. If you opt for a refund, money will be refunded in the full amount of product prices in the original form of payment

This Return and Refund Policy applies only to “incorrect” or “faulty product” upon receipt as a result of our error, and product must be unused and in the same condition that you received it. We do not accept return and refund request of product due to change of mind, or ordered by mistake or any other reasons.

 

Contact Us:

  • Mail: contact@paulcrafo.com
  • Phone: +62 852-2238-5788
  • Address: Jl. Gajah Raya No.3, Sambirejo, Kec. Gayamsari, Kota Semarang, Jawa Tengah 50166
  • Business hours: 8am -7 pm monday to friday (GMT+07:00) Western Indonesia Time (Jakarta)
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